1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of services provided by Naulage ("we," "us," or "our"), including:

• Educational programs and coaching services (including the 90-Day Client Acquisition Accelerator)

• Software as a Service (SaaS) platform (Naulage.co)

• Agency services for client acquisition and marketing automation (Naulage.com)

• Digital products, courses, and related materials

By purchasing, accessing, or using any of our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

2. Services Overview

2.1 Coaching and Educational Programs

We offer coaching programs, training courses, webinars, and educational content designed to help coaches, consultants, and service providers acquire clients and scale their businesses.

2.2 SaaS Platform

Our software platform provides marketing automation, CRM functionality, funnel building tools, and related features on a subscription basis.

2.3 Agency Services

We provide done-for-you and done-with-you client acquisition services, including funnel creation, media buying, and marketing automation setup.

3. Enrollment and Payment Terms

3.1 Payment

• All prices are listed in USD unless otherwise specified

• Payment is due in full at the time of purchase unless a payment plan is explicitly offered

• We accept major credit cards and other payment methods as displayed at checkout

• Payment plans, when available, require adherence to the agreed-upon payment schedule

• Failure to make scheduled payments may result in immediate suspension of access to services

3.2 Refund Policy

Coaching and Educational Programs:

• We do not offer refunds on digital products due to the nature of the product

SaaS Platform:

• Monthly subscriptions may be cancelled at any time with no refund for the current billing period

• Annual subscriptions are non-refundable after 30 days from the initial purchase date

• No refunds for partial months of service

Agency Services:

• Custom agency work is non-refundable once work has commenced

• Deposits are non-refundable

• If you are unsatisfied with deliverables, we will work with you to resolve concerns within the scope of the original agreement

3.3 Payment Plan Default

If you default on a payment plan:

• Your access to services will be immediately suspended

• You remain liable for the full amount owed

• We reserve the right to pursue collection of outstanding balances

• A failed payment fee of $50 may be applied for each declined transaction

4. Access and Account Terms

4.1 Account Creation

• You must provide accurate, current, and complete information during registration

• You are responsible for maintaining the confidentiality of your account credentials

• You agree to notify us immediately of any unauthorized use of your account

• You must be at least 18 years of age to use our services

4.2 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your personal or business use in accordance with these Terms.

4.3 Restrictions

You may not:

• Share your login credentials with others

• Resell, redistribute, or commercially exploit our content or services

• Copy, modify, or create derivative works of our proprietary materials

• Use our services for any illegal purpose

• Reverse engineer or attempt to extract source code from our software

5. Intellectual Property

5.1 Our Property

All content, materials, software, trademarks, and intellectual property provided through our services remain our exclusive property. This includes but is not limited to:

• Course materials, videos, and training content

• Software code and platform functionality

• Templates, scripts, and frameworks

• Branding and marketing materials

5.2 Your Content

If you submit content to our platforms (testimonials, case studies, feedback), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such content for marketing and promotional purposes.

6. Results Disclaimer

6.1 No Guaranteed Results

We provide educational content, tools, and services to help you build and grow your business. However:

• We make no guarantees regarding specific income, results, or outcomes

• Your results depend on numerous factors including your effort, experience, market conditions, and business model

• Testimonials and case studies represent exceptional results and are not typical

• Past performance does not guarantee future results

6.2 Your Responsibility

Success in business requires dedication, effort, and proper execution. You are solely responsible for:

• Implementing strategies and tactics taught in our programs

• Making sound business decisions

• Complying with all applicable laws and regulations

• Managing your business operations and finances

7. SaaS Platform Specific Terms

7.1 Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted access

• Scheduled maintenance will be announced when possible

• We are not liable for any losses resulting from service interruptions

7.2 Data and Security

• You retain ownership of all data you input into the platform

• We implement industry-standard security measures to protect your data

• You are responsible for maintaining regular backups of your data

• We reserve the right to remove content that violates these Terms

7.3 Subscription Terms

• Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date

• You will receive notice of upcoming renewals

• Price changes will be communicated at least 30 days in advance

• Continued use after price changes constitutes acceptance

7.4 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms

• Your account is used for illegal activities

• You engage in abusive behavior toward our team or other users

• Payment obligations are not met

8. Agency Services Specific Terms

8.1 Scope of Work

• All agency services are defined in a separate Statement of Work or Service Agreement

• Changes to scope may result in additional fees

• Timelines are estimates and subject to change based on client responsiveness and external factors

8.2 Client Responsibilities

You agree to:

• Provide timely feedback and approvals

• Supply necessary access to accounts, platforms, and materials

• Respond to requests for information within reasonable timeframes

• Comply with advertising platform policies

8.3 Media Buying and Advertising

• You are responsible for all advertising costs charged by third-party platforms (Facebook, Google, etc.)

• We do not guarantee specific advertising performance metrics (CPL, CPA, ROAS)

• Ad account suspension or bans by platforms are outside our control

• You must comply with all platform advertising policies

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE IN QUESTION IN THE 12 MONTHS PRECEDING THE CLAIM

• WE ARE NOT LIABLE FOR LOSSES RESULTING FROM: SERVICE INTERRUPTIONS, DATA LOSS, THIRD-PARTY ACTIONS, ADVERTISING PLATFORM ISSUES, OR YOUR BUSINESS DECISIONS

10. Indemnification

You agree to indemnify, defend, and hold harmless Naulage, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services

• Your violation of these Terms

• Your violation of any third-party rights

• Your business operations and marketing activities

11. Third-Party Services

Our services may integrate with or reference third-party platforms (GoHighLevel, payment processors, advertising platforms, etc.). We are not responsible for:

• The availability or performance of third-party services

• Changes to third-party terms, pricing, or features

• Data security or privacy practices of third parties

• Actions taken by third-party platforms (account suspensions, policy changes)

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our website with an updated "Last Updated" date

• Effective immediately for new users

• Effective 30 days after posting for existing users

• Continued use of services after changes constitutes acceptance

13. Cancellation and Termination

13.1 Your Right to Cancel

• You may cancel SaaS subscriptions at any time through your account settings

• Coaching programs may be cancelled subject to the refund policy in Section 3.2

• Agency services cancellation terms are specified in your Service Agreement

13.2 Our Right to Terminate

We may terminate your access immediately if you:

• Violate these Terms

• Engage in fraudulent activity

• Abuse our services or team members

• Fail to pay amounts owed

13.3 Effect of Termination

Upon termination:

• Your access to services will be revoked

• You remain liable for any outstanding payments

• Provisions regarding intellectual property, liability, and indemnification survive termination

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

14.2 Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Ontario, Canada, rather than in court, except that you may assert claims in small claims court if they qualify.

14.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Naulage regarding our services and supersede all prior agreements.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights without restriction.

15.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

16. Contact Information

For questions about these Terms or our services, please contact us:

Email: support@naulage.com
Website: www.naulage.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.